Customer Reviews
Ariana Foster was very kind, knowledgeable and professional. It made for a very easy and fun purchase.
Excellent service, very clean Mazda Elkgrove is amazing, I'm really happy from checking my car to the end of service. Chris Howard is amazing and I love the live video of my car with technician explaining all the details of my service. This should be the model of all the service providers. Thank you Mazda
Friendly, straightforward, and non-pushy service. I appreciate the clarity and professionalism they showed me.
Eric was pleasant, fast and efficient. If you know what you want you'll be in and out. Eric and the staff at Mazda worked with us and made a typically stressful experience much easier! Thank you!
Chris and crew are always very accommodating. They go out of their way to make the service experience easy.
Very friendly and helpful. Any questions I have it always a professional answer.Any concern about my vehicle it was brought to my attention.Thank everyone in the service department.
Fixed my CX-5 driver's seat quickly. Great customer service, friendly staff, and an overall smooth experience.
I have been going to this dealership for service since purchasing my Mazda. I have always had excellent customer service and today's visit was no exception. I got everything done at a fair price and fairly fast as well. Keep up the good work.
Thomas was absolutely amazing! He was so patient with us and showed us every car we wanted to see with a smile! Everyone at this dealership was so helpful! Would definitely recommend to anyone!
Danny was great. He took care of everything we needed and communicated with us every step of the way!
am writing to express my serious concerns regarding the service I received on the last service While Danny was kind, I waited over three hours for my vehicle, checking in at 1:45 PM and not leaving until 4:30 PM.
Furthermore, I encountered several safety and service issues:
- A video of the service was not provided as expected.
- The tire cap was left off by the mechanic. This is a significant safety hazard; had I driven on the highway without noticing, the tire could have lost pressure, risking my life and the vehicle's stability.
- I discovered that my spare ... Read More DealerRater - Jun 6, 2026
Chris the service person was not polite and friendly and made me feel like I was wasting his time.
2 hr wait for an oil change and tire rotation. Upped the price for an oil change on the spot and didn’t honor online price. Tried to use a “oil is expensive” excuse but when I called him out he reduced it, still not to online price I booked though. I appreciate the technician video a lot and the honesty in the video. 5 stars for that but the wait and bait and switch from salesman is disappointing.
I must like it.I keep coming back. I've been getting great service there for the eight years that i've had my mazda and have been very happy with it.
Chris kept me well informed as to the progress of the analysis to determine what was up with our CX-50 Hybrid.
Efficient & knowledgeable I was kept informed every step of my visit and they provided a video of my vehicle's inspection. Efficient and knowledgeable.
Always takes care of all details. Very friendly and helpful. Enjoy the dealer experience and loaner car when needed
Repairs were completed timely and everyone invoked was kind and courteous. The video showing what was wrong and what was needed was especially helpful
Service reps are very friendly, efficient and knowledgeable. What service was done is explained and a video from the technician provides detailed information on where work was done..
Considerate, thorough & caring attitude, attentive, keep me updated on the service progress. Liked the video
We took our newly purchased Mazda for its first oil change. The job was completed promptly. We appreciate the company’s courteous and professional service. We will continue our maintenance work with Elk Grove Mazda.
Scheduled a visit to see and test drive a Mazda 3 on 5/24. Car was not ready and was 'still in process'. It was a lengthy process to eventually be able to open and see the car. The car still had the previous owners stuff in it. I was told the car would be processed and complete inspection within a couple of days and was given an estimate of Tuesday or Wednesday. The vehicle was not ready until Saturday, 05/30. Between that time, I rarely got updates provided to me. The updates that I did receive were inaccurate and seemed to be an ... Read More DealerRater - Jun 3, 2026
I was greeted promptly and everyone I interacted with was very friendly. I liked getting the video of the inspection of my car.
Dealership is friendly and neat looking. Just wish it had a better choice of snacks in waiting area, even a vending machine would be nice. Former waiting area that was secluded was more peaceful than a continuous feed of game shows.
As always, they're great. We have the car done in a timely fashion. They always go above and beyond.
The experience was exceptional from our initial contact, through the sales process, the final document signatures and car delivery. We have purchased three vehicles over the years with this dealership and we recommend them to others frequently.
Vanessa was knowledgeable, friendly, and patient. I appreciate the time she took to answer my very long list of questions and her prompt communication of answers!
Eric was the perfect guy to do business with. I had originally gone in to test drive a 2025 CX 50 and eventually left with a brand new 2026 instead. Overall the customer service Eric provided myself and my parents with was outstanding and he made the buying process smooth while being extremely professional. That’s a great salesman! Thank you again Eric and Mazda of Elk Grove!
The best part is that they kept me informed and provided me with options. They kept me informed and they were accommodating
Her and Brandon did an awesome job of taking care of my issues on my new cx70
Very nice welcoming and courteous Maritza was very attentive and checked in with me throughout the whole process
Dealership is friendly and neat looking. Just wish it had a better choice of snacks in waiting area, even a vending machine would be nice. Former waiting area that was secluded was more peaceful than a continuous feed of game shows.
BRIANNA HERNANDEZ was awesome very helpful very professional everybody was very nice I would definitely recommend you guys
The work was done as promised and professionally Extremely happy with the service received Thanks
I appreciate that the dealership is always helpful and thorough. They are upfront with cost and time.
Great service everybody was very professional I had no problem with with rental car was great when recommended
The whole service department is exceptional in their service. I was greeted with a smile. My car was completed in the time specified. I loved the actual video of my car being taken care of.
I can always count on Chris and the team to take care of me, they kind, helpful, diligent, friendly, and reliable! I truly appreciate them and that is why my next car will be another Mazda! Thanks yall!
I had been promised at the time I purchased my CX90 that I would always be provided a courtesy loaner vehicle when having the vehicle serviced. The last two times I've called to schedule service appointments I've been told loaners are only offered on a first come first serve basis and can't be guaranteed. This is very disappointing as being promised a loaner vehicle was a very important criteria for my decision to by a vehicle from your dealership. I was provided a loaner for this most recent service, but it was in bad need of a ... Read More DealerRater - May 29, 2026
I truly appreciate Danny outstanding professionalism and support. He always answer all of my questions clearly and patiently. His knowledge as a service advisor is impressive and very helpful. His guidance makes the process easy to understand and stress-free. I am sincerely grateful for his excellent service.
Great customer service. Helped me make sure i use all my prepaid service calls by scheduling future appts a year out.
Amazing service, friendly people clean facility will be bringing my vehicle in for service thank you Danny for all your help.
Service advisor was great. Work looked longer than what was told even it was just an oil change. I am not happy about the service fee for using a credit card.
Amazing service. You can tell they care about you and your needs. Love the video service
Excellent service. Willing to work with you on price. Provided coffee… A+. Was patient during test driving.
We had an excellent experience purchasing my Mazda at Elkgrove Mazda. Pricing was competitive, the process was efficient, and the staff demonstrated professionalism and attentiveness throughout the entire transaction. They addressed all of our questions thoroughly and ensured that the experience was seamless and stress-free. I highly recommend this dealership for its outstanding customer service and streamlined car-buying process
This is a top notch auto dealership. We have been a customer for over 20 years and are repeat customer because of their excellence.
Vanessa at Mazda of Elk Grove went above and beyond to make both my partner and I comfortable and well informed of our buying experience. The price on the paper matched the price out the door for our vehicles and we appreciated the honest buying experience. They were so kind to us that we bought another vehicle from Mazda of Elk Grove 2 weeks after! Please give this business a try if you're in the market for classy, sporty, and desired vehicles. Vanessa kept business professional, honest, and rewarding. We are grateful to have had her help.
Very clean, courteous staff and knowledgeable about their work and products. I liked that they had free drinks and snacks for the kids.
Dealership is friendly and neat looking. Just wish it had a better choice of snacks in waiting area, even a vending machine would be nice. Former waiting area that was secluded was more peaceful than a continuous feed of game shows.
Thanks Briana, I love how easy it is to get my service done. Super family friendly. Thank you for all you do.
Focus was not on the person taking vehicles, prices was way too long after deal was made, an extra two hours because they didn't make sure everything was complete and ready on the car before handing over keys and then it needs gas, windshield fluid and two tires missed on shine.
I like the provided summary video of the vehicle point inspections with findings/recommendations given.
The best mazda dealership out there, everyone is friendly and helpful! Service is always quick too.
I had a really great experience at Mazda Elk Grove. Eric was amazing and did not pressure me or anything and answered all my questions.
Easy to work with. No pressure. Easy to work with, no pressure, friendly service. They made me feel comfortable and worked with my financing through my credit union.
I went to this dealership for the 80,000-mile maintenance on my 2018 Mazda CX-5. I hadn't been back since my 50,000-mile service, but Maritza greeted me and said she remembered me from last time. That made me feel welcomed right away. Even if she was just being kind, I still appreciated it. It showed how much she cares about making customers feel comfortable and valued. When she reviewed my service history, she noticed that I had gone a long time without bringing the car in and had missed several important Mazda maintenance intervals. Still, she stayed completely professional and simply ... Read More Yelp - May 24, 2026
I always make an appointment for servicing. I drive from out of town. It’s not right that you take walk ins and appointments, but still take them in the order everyone gets there. All I had done was an oil change and was there 2 1/2 hours. My appointment was at 10:30, I got there at 10:20. I left there at 1:00. I bought a maintenance plan when I bought my car, Otherwards I wouldn’t even go there anymore. There were so many people in the waiting room, all the seats were taken and I’m on crutches after a knee surgery. If ... Read More DealerRater - May 23, 2026
Very professional from the moment I stepped on the lot. They provided a video of the work that was done.
Vanessa was friendly, transparent, efficient, very knowledgeable and understood my needs. We got to a OTD price very quickly and had a very smooth handoff process.
This is my preferred dealership for service. They get my car in quickly, and they are courteous and helpful. There’s another dealership closer to my house, but it’s worth I making a longer drive to get great service here.
Christian and Fred are so nice, accommodating and understanding, they gave us all the information we need to know with all honesty , Fred also tried to give us the different figures to choose from for the payment and also for the maintenance bundle to choose from. Thank so much for the patience and nice accommodation. I guess we will be back to this place for the third purchase of a car again.
Brought car in late afternoon and was told it would likely be ready by noon the next day, it wasn't and no one called or update me. So I called at 3:36 pm and was told the car was just being taken into the mechanics bay. I've been what I considered a good customer. I purchased a new 2016 CX9 signature and then 7 years later a new 2023 CX50 meridian edition. I've always used Elk Grove Mazda for ALL my cars needs, including OEM parts like windshield wipers, etc.... I also came back to Elk Grove Mazda because of the ... Read More DealerRater - May 22, 2026
I had excellent service associated to my last visit. Thank you for the pleasant hospitality
Christopher provided excellent service and knowledge. He was very patient with us and followed up with me throughout the entire process. I would highly recommend him to anyone looking for assistance with your car buying needs. He along with the rest of the team at Elk Grove Mazda made this a pleasant experience.
The service and price exceeded my expectations. I was in and out of the dealership quicker than any other car I’ve bought. Thank you Elk Grove Mazda for your service!
Chris was very professional and offer answers to all the questions I had. Would love to work with him again in the future
Good experience! Prompt on time. Comfortable waiting room. 1 hour wait was good. Courteous service people.
Mazda has a very good crew. Your service is awesome. Feels like a homebase when you’re there very good hospital keeps our Mazda running just fine. They are just like family keep doing the job that you’re doing. It works out for everyone.
Maritza is always so quick and wonderful every time. I love bringing my car here.
I had a hard time getting ahold of Mazda Service department when I was calling to ask to confirm my appointment time. I got an email confirmation for 8:45am with notes that I needed to drop off my car to have the back handle fixed since Mazda installed it incorrectly upon replacing the back up camera. However, I had been told over the phone I would get a loaner car but I did not get the time confirmed in writing and my appointment time had not been updated. They also did not confirm that they would make sure to send ... Read More DealerRater - May 20, 2026
I’m very satisfied with the service I receive from Elk Grove Mazda. Danny Nguyen is a great service advisor and always makes sure my CX-30 needs are seen to. I highly recommend him and the service department!
I brought my vehicle in to have a recall taken care of and they took care of that recall. 👍
Buying a car can usually be a stressful process, but working with Thomas made the experience smooth, comfortable, and enjoyable. He was very personable, patient, and knowledgeable about Mazda vehicles, not only as a salesperson but also from personal ownership experience, which made me feel much more reassured throughout the process. He took the time to answer any questions, explained everything clearly, and didn't make me feel pressured. I appreciated his honesty and insight from beginning to end. I am extremely happy with my purchase and very grateful to have had him as my salesperson. I would recommend working ... Read More DealerRater - May 20, 2026
Honesty responsibility friendly good service dedication customer priority, mazda elk grove employees always focus concentrate on customer service
Danny very good service advisor he good what does he always make my car done on time
They are so professional in giving us all the details that we ask/ need to know about the car we prefer. And they are amazing !!!😊
Extremely helpful & courteous. Willing to look for the customer's best interest. Provides free drinks and snacks.
Service is always exceptional, thank you to Mazda and as well Danny Nguyen for his consistent follow-ups and genuine commitment to helping me. Thank you for going above and beyond, your dedication is sincerely appreciated.
So far I haven’t had any issues. They’ve been really nice and helpful
Great place always helpful great service advisors. I feel safe when I'm on my trips
Great service from Chris and Maritza; thanks for making a difference with the issues for our CX-5. It’s a big reason we come back.
We had great communication. Eric walked us through everything we needed. We drove a long way, and they were very accommodating. We would highly recommend Mazda of Elk Grove.
Jack was great and very funny and helped explain things about the car and was helpful
Great Job. More importantly it was Chris Howard in the Service dept who made the experience a great one and exceeded my expectations again.
I just bought my second new Mazda here. It was straightforward, transparent, and pleasant. I am excited with my purchase!
Bought many cars in the pass. From salesman to manager. They all were very professional . Will do business again with elk grove Mazda.
It’s was a great service , Im satisfied to do business with Mazda dealer thank you
I arrived at 10am and was quoted the time would be around 1:30p or 2p. It wasn't ready until 4:30p. All I came for was an oil change and a diag, and after 4 hours they hadn't even gotten to the diag. I asked the gentleman at the front and he told me diags take "at least half a day," and they were just getting to it.
Finally got the car back at 4:30p and there was no diagnosis, no quote on how much it would be to repair, and when I got in the car the ... Read More DealerRater - May 15, 2026
The service department ordered the required part we needed in a timely manner. The part arrived at dealership and we notified soon after. We were able to schedule an appointment quickly, fitting our schedule. Part installed quickly. Highly recommend service department
Brakes don't look like they were checked on paperwork. Video did not show under the car check or cabin air filter.
Great customer service, and reassuring to know my vehicle is taken care of by certified professionals.
Elk Grove Mazda always have great service! Shout out to the service and parts team for always taking care of our cars.
Thank you very much to the after-sales service staff for their warm service and patient explanations. I am very satisfied and will definitely be back.
I found that this place more forward in what you asked them to do. They wanted to give me the deal that was realistic. And now I have a car and thats what matters
The car wash wasn’t working again…2nd time😩 Definitely satisfied with the time it took for service!
The service was fast, friendly, and efficient. I appreciate clear communication and clearly understanding what is happening. I like being able to have a clear idea when things will be done.
Brianna was wonderful help to me when I came in to get my car serviced.
Great customer service and smooth car loan process. As a first time Mazda buyer, I would have appreciated more detailed information about the car
Professional, great place to bring vehicle for service. Will be bringing my Mazda back for routine service or any issues.