New 2019 Mazda CX-5 Touring

“ We bought a Mazda CX5 from this dealership in 2015. We chose the option with the maintenance plan and it has been the best decision. They always fit you into their schedule based around what works best for you. They offer a great environment while you are waiting for your car, I always bring my laptop to work while I wait. They never try to up-sell you on anything that you don't need and they go out of their way to help you get the best deals. I have worked with Billy for the past two years and he has helped me get an amazing deal on a new set of tires and has helped me with any other issues that have come up. I went in today and as soon as he saw that I would be waiting longer than normal, he offered a loaner car for the day. This service is just above and beyond and I would highly recommend anyone to this Mazda location. Ask for Billy! ”

“ After buying my car here a few years ago, I've had my fair share of repairs on my Mazda3. But time and time again, EJ and the service department have always been the greatest. Every time I go to get work done on my car, I have never had a negative experience. They really take care of you here and care about you and your car. They make sure you have the best care and customer service around. I don't take my car anywhere else because I know they will definitely take care of me and my car. Thank you so much EJ for all your help! ”

“ I had such a great experience at the Mazda of Elk Grove! I worked with Nick, he was super friendly and very helpful. He was able to help me find a car I love for a price I could afford. I honestly thought I’d be at the dealership all day but it was pretty fast and everyone is super friendly there. I also worked with Deannah when I was signing my papers and she was also veryy kind. They both worked very hard to get me the best deal possible and I couldn’t be any happier!! Overall great experience! 10/10 This was also my first time buying a car & they makes it super easy! ”

“ We were very pleased with the customer service we received both online and in person. Mitch spent time explaining car features, answering our questions, and trying to work with our budget. ”

“ Garrett was such a pleasure to work with! Super easy going, was very clear about everything. He made purchasing a car very simple. He was clear about the prices and really worked with our budget. ”

“ Garrett was a complete joy to work with. After having a not so great experience at another local Mazda dealer, coming to Mazda of Elk Grove was a breath of fresh air. Garrett listened to exactly what I wanted and delivered. He was able to get all my info through email and text and every the paperwork ready to go when I got there. I was only at the dealer for about an hour signing. I will not only recommend this dealer to my friends and family, I will be a repeat customer. ”

“ My experience with Fritz was 100% positive from start to finish. From the time we drove onto the lot to test driving a couple of models to the negotiations, to finance and finally to the special, undivided attention I received during delivery of my new car I never felt pressured or rushed. I felt as though I was his only customer. Would highly recommend Elk Grove Mazda and definetely ask for Fritz. ”

“ Mazda of Elk Grove has five-star quality customer service! :) A salesman (Elias) immediately greeted me and genuinely attended to me. I was able to wander the lot and test drive my desired car with no questions asked (with Wade)! After the test drive, Garrett sat down with me and answered ALL of my questions with a patient demeanor and willingness to help me get my desired car at the desired price. There was absolutely NO pressure with Garrett. Throughout the whole process, he had open and honest communication and was extremely attentive. He was easy to talk to and a real personable salesman to work with. I couldn't have asked for a better first time buying experience! I highly recommend Garrett as your next go-to salesman! :) ”

“ After visiting several dealerships and salespeople in the area, it was refreshing to work with Fritz. He was about as casual and laid back as you expect a close friend to be, but went out of his way to locate a vehicle that fit our description and put together a deal that worked for us. If it was not for his hard work, we may have wound up with one of the other cars on our list. But that hard work and dedication to customer service did not stop with Fritz. We found Steve in finance to also have our best interests at heart. He was able to finance the deal at a better rate than our pre-approved auto loan was offering and he made the dreary work of paperwork and signatures less of a chore. The vehicle was delivered on a busy Saturday morning, fully detailed and ready to go. Fritz came out went over some basics for the car so that we had a head start with some of the new features. It was a nice touch! Just goes to show you that a dealership and its inventory is only as valuable as it employees! ”

“ I was referred to this dealership and specifically Garrett due to great customer service. I went on to the lot looking for the car I thought I wanted, after driving the same car for over 10 years. Garrett took the time to show me around and ask questions that led to a car that actually fit more of my needs. His easy going nature takes the already heightened pressure of buying a car down. He worked to get me the price I desired including a car with a bigger package/more bells and whistles. He then took the time as we waited for finance (it was very busy the night I bought my car with three other people buying cars at the same time. Says a lot for the dealership!) to explain little things about the car as well as things I could add if desired. I highly recommend this dealership and specifically Garrett. Not only will you get a great car but your experience will be less stressful and you will walk away knowing if you need anything for your car you will be taken care of. ”

“ Both Matt and Steve ( and Fritz on another review) were truly great to work with. Matt was patient and answered all of the many questions I had. He was very knowledgeable and made the whole experience easy. Likewise, Steve was so helpful, professional and made all of the finance part an easy process for me. Thank you both so much! ”

“ After extensive research about what new car I wanted and what dealership I wanted to buy from I finally choose Elk Grove Mazda. I had been researching SUV's and dealerships for quite awhile on-line. I didn't need a new car but wanted a new one so I waited for quite awhile before visiting but I knew the special financing was ending soon so I righted I better go. I 1st visited the dealership last Tuesday and after looking at the CX-5's for awhile I was greeted by Elias Gonzalez. From the beginning it was an awesome car buying experience. Elias knew I drove a lot as my 2012 Infiniti had 82,000 miles so he took me on an extra log test drive so I could really get a feel for the CX-5 to see if it was really for me or not. After our test drive it was completely up to me if we wanted to talk numbers and at no point did I ever few pressured into coming inside. I loved the car so of course we went inside and played the numbers game. We couldn't agree and I left but at all times I felt respected unlike many dealerships. I've purchased many cars and have never had an experience quite like this with no pressure and totally up to me. A few days later I received a follow up e-mail from Elias to see if I was still interested. After messaging back and forth we finally agreed on numbers and terms which brings me to this past Saturday. I went to sign papers and was impressed again! After Elias filled out the initial paperwork again since it had been a few days I met with Steve Wray one of the Finance Managers and he was awesome as well. He was very knowledgeable about the car business and we had great conversation as I signed the paperwork. I've purchased many new cars and I have to say this was my best experience so far!! I really appreciate the no pressure sales environment and the fact that they really seem to want what's best for the consumer!! I would definitely recommend Elk Grove Mazda to my family and friends!! If your ever in the market for a new car you should check them out. I've had my new CX-5 for 2 days now and absolutely love it! ”

“ The people I worked with were knowledgable, friendly and patient. They went out of their way to get what I wanted and were not pushy. Pleasant folks to work with. ”

“ Garrett was awesome. Made the whole process very easy. Wasnt pushy at all. Would definitely recommend this dealership to my family and friends. Very satisfied with my purchase. ”

“ The people we worked with were friendly and knowledgable. Garrett made the process very easy. I would definitely recommend Mazda of Elk Grove to my friends and family. ”

“ Very nice people. Easy to negotiate and great customer service. The finance part was quick and didn't take all day. And you get free car washes. ”

“ I had a great experience working with Garrett. He made the process very easy and I would definitely come back for my next car here. ”