Customer Reviews
We recently purchased a Mazda CX-50 and had a fantastic experience working with Lee. He was genuinely helpful throughout the process and went out of his way to make sure his overall package beat what we were being offered elsewhere by throwing in a few extras. What stood out most was that he stayed well past closing time to make sure everything went through smoothly. He never once pressured us, which we really appreciated, and he was just super nice and pleasant to work with the entire time. Highly recommend asking for Lee if you’re looking at a Mazda!
Super helpful personnel and amazing service everyone was super knowledgeable and helpful and was one of the best experiences I have had at a dealership
Everyone was friendly and Lee went above and beyond to find the car that I wanted.
Eric Fernandez Cervantes, provided excellent service in helping me purchase my brand new Mazda 3. He was kind, very patient and had a pleasant personality. The complete process was very pleasant. All other Staff were very friendly as well. I would purchase another vehicle from Mazda of Elk Grove if I needed to. Thank you, Eric for excellent service, and the staff as well.
I visited with my family to look at a Mazda CX-90. I had questions, wanted to take a test drive, and needed to check whether my son's walker would fit in the back seat. Unfortunately, absolutely nobody came out to greet us or offer any assistance, so we left. After reading another review describing an awful buying experience, I'm taking our experience as a blessing in disguise. I'll gladly take my business to a dealership that makes the effort to welcome and help its customers.
Not high pressure ,Antonio was extremely knowledgeable & experience was not overwhelming. I appreciated the time Antonio took to take me through ALL features on the car
Every time I go to Mazda of Elk Grove, I say to myself, "I'm so happy I found them." The premises are beautiful, and I'm always made to feel like the most important person in the world. I love that they provide a video of the work they're performing during my service appointments, and I'm always in and out very quickly. They also "caution" of potential work that might be needed in the future, but don't try to "push" the work to be completed before necessary. I'm hoping ... Read More DealerRater - Oct 31, 2026
Everyone there is always friendly and helpful. Ive been a customer here for about 10 years and have always been happy with the service and the staff interactions. I absolutely trust them with my vehicle and to be honest about pricing and what’s necessary versus optional.
Eric helped in every step of the way when purchasing my new vehicle. If you go into Elk Grove Mazda shopping for a vehicle, request to talk to Eric as he was patient and accommodating throughout the whole process.
I like that everything was straightforward. Lee was super quick to communicate, he sent me details that I needed, responded to my questions and made me commit to the 2 hour drive to commit to my new car Lee was open to negotiate and his energy was super kind and accomodating which made me and my friends have a seamless experience at the dealership
We had the pleasure of purchasing our new Mazda CX90 from Elk Grove Mazda. This is our 3rd car thaf our family has purchased from them. They always provide great service. I had the pleasure of working with Lee this time around and we never felt pressured or rushed. He worked with us from setting up the test drive to getting us a great price on our trade in. Their finance team helped us understand what we are paying for and helping us customize the package we wanted. Thank you again Elk Grove Mazda. Thank you Lee and Brian.
Great buying experience. I appreciate his relaxed demeanor and kind customer service. He answered all of my questions.
Customer service was just so helpful in every way. It was accommodating to our need.
Outstanding Customer Service!
My wife and I had an absolutely amazing experience at Mazda of Elk Grove, all thanks to Eric Fernandez!
From the very beginning, Eric went above and beyond to make our car-buying experience exceptional. He was incredibly professional, knowledgeable, patient, and genuinely dedicated to helping us find the perfect vehicle.
What really stood out was his outstanding customer service and the way he made us feel comfortable and valued throughout the entire process. He took the time to understand what we were looking for, answered our questions, and helped us find an amazing vehicle that we are ... Read More DealerRater - Oct 19, 2026
What a great overall experience here from the whole team! Especially Lee! I felt comfortable from the start. They answered any questions that I had right away.
Very professional. Very timely with excellent communication. Danny kept me in the know during the entire process.
Purchased a car here and it was an excellent process. Be sure and ask for Christopher Ruiz. He was our sales contact and he was professional, friendly, and his follow up with us was superior! Highly recommend the dealership and Christopher!
Very sincere service and considerated. Explained details with huge patience, welcomed to questions.Professional knowledge for the car
Lee was great to work with. He was Professional, friendly, and answered all of my questions. The dealership was comfortable, clean, and zero stress. They gave me a fair price for my trade-in. The whole process of working through my trade-in and buying my new car took about two and a half hours. I would highly recommend Elk Grove Mazda.
Adj: Car Dealership with a nice waiting area This is the Mazda dealership in Elk Grove that's next to the Nissan dealership. They are jointly owned by the same family. I sometimes wait here while getting my Nissan charged or serviced b/c the Nissan customer waiting area gets really crowded at times. They have a brighter and more airy lobby and wide open space for waiting at Mazda, plus there's a long table/booth with several outlets to plug in your laptop/tablet for work and charge your devices should you need that while you wait. There'... Read More Yelp - Oct 10, 2026
I had a great experience with my first Mazda Elk Grove purchase and had to comeback for an upgrade, everything was super easy and quick had me in and out no problem. Gave me the best deal possible and would highly recommend to anyone looking for a new car.
We recently purchased our new Mazda from Mazda of Elk Grove, and we couldn’t have asked for a better experience with Chris. What could have been a stressful car-buying process transformed into a genuinely pleasant experience. Chris made us feel comfortable, valued, and well cared for throughout the entire process. Thank you, Chris, for tolerating my indecisiveness and making the entire experience so enjoyable! We highly recommend Chris and Mazda of Elk Grove to anyone seeking a fantastic car-buying experience.
Lee is a classy and helpful member of the sales team. He was helpful without any pressure and we found something we really liked.
Just bought my car from Mazda Elk Grove and had a great experience! Christian was very helpful throughout the whole process, making sure I knew what was included in the car, the features, and financial information. Purchasing a car is no short process but he made sure to really make it a smooth one.
We had a great experience buying a car from Eric! He provided excellent customer service and made the entire process smooth and easy. I was buying the car for my sister, who is a first-time buyer, and Eric was very helpful, patient, and made sure we got a really great deal.
Chris was excellent and knowledgeable. Very personable and I would highly recommend him. The entire process was effortless !
First time going with a Mazda vehicle, service was great. It was an easy process and Erik was very helpful. Highly recommend this place to purchase a vehicle, defender going back further down the road.
Great service. Everyone was very nice and worked with us to find us our car!
Christian Gonzalez was the person that helped me and he went above and beyond to answer questions and guide me through the process. Very nice and professional. Would recommend him.
Christopher was the best!! He was super responsive from the beginning and actually took me seriously about what I wanted. During the test drive, he was really knowledgeable about the car and answered all of my questions without making me feel pressured at all.
The car I fell in love with wasn’t on the lot in the color combination I wanted, but Christopher and his team went above and beyond to find the exact one I wanted and have it brought over to the Elk Grove location for me. I really appreciated them putting in the extra effort to ... Read More DealerRater - Sep 22, 2026
Staff are always friendly and welcoming, work well done and on time. I always recommend friends to this dealer.
Worked with lee. Was transparent made the process easy. Came with a quote they matched
It was fast and simple. Lee was great at communicating and had everything ready for me when I got to the dealership.
Eric noticed me pulling up to the lot and assisted me right away. He took me to the vehicle I described and immediately got me going on a test drive. He was very patient and helped me along with buying my car
Pleasant and helpful salesperson, Lee Mahoney. Low pressure purchase process. Purchased car was clean and Lee showed me many features.
Noah was amazing! We have never considered a Mazda but after Caleb showed us the CX-70 and connected us with Noah, we were SOLD! Noah was very professional and knowledgeable of the vehicle. We have a new respect and love for the Elk Grove Mazda Family
I can’t say enough good things about my experience with Eric! I had been to several other dealerships while trying to decide what I wanted, and my experience with Eric was completely different in the best possible way.
He stayed late TWO nights in a row helping me, answering all of my questions, and being incredibly patient while I went back and forth trying to make up my mind. I was definitely indecisive, but not once did Eric make me feel rushed, pressured, or like I was wasting his time. He never tried to push me into a vehicle ... Read More DealerRater - Aug 27, 2026
The dealership it’s self was so nice, I’m grateful we had Thomas help us so much !
Thomas Widener top notch sales, from my first phone call with him until I drove oof the lot… Best buying experience I’ve ever had..
Eric was amazing. Straightforward, professional&friendly. Met my price and expectations. Highly recommend entire dealership.
Chris Howard is my service person and I trust him 100%. I continue getting my car serviced there because of Chris.
Great professional Costumer service, definitely recommend to family and friends. Thank you for the great work!
Thomas was very good. He made sure to always keep me in the loop when it came to my vehicle. It was honesty and respect that got me to purchase a car here
Great service from Thomas! Couldn’t buy today, but hope to purchase from him soon. Highly recommend!
My mom bought a car here and she loves it! They were very thorough in explaining everything as she was a first time car buyer. We will definitely come back to see Thomas for our next purchase.
Amazing dealership, amazing experience. Thomas was great and made it simple. Didn't even spend over 2 hours there
Thomas Widenar is literally the best ever! He was so attentive and one of the most professional salesmen i have ever came across would def ask for him if you’e on the market for a new or used vehicle
This was the best dealership experience I have ever had. The service was great and fast. The negotiating was quick and easy and the paperwork was smooth. I would definitely buy a car here again and recommend this dealership to my friends and family.
The dealership itself was well put-together and had plenty of staff to attend the lot. Everyone there was positive upbeat and friendly. Thomas himself took his time helping us and although we did take much of his time helping never once made us feel as if he was burdened by it. Great place, Great staff.
Thomas was incredibly friendly, helpful, and made the process as easy as possible. I would definitely want to work with him in the future.
Everyone was incredibly friendly, especially Thomas, Brian, & Shay. There was zero upsell pressure from anyone. The dealer showroom was relaxing and inviting
We had one of the worst car buying experiences we've ever had at Elk Grove Mazda in May. From the beginning, we were bounced between two different salespeople, which made the process feel disorganized. Unfortunately, our experience with Christian Gonzalez was what ultimately drove us away. He was condescending and patronizing, even drawing silly diagrams to explain the car buying process as if we were children. We've purchased a home before, we can surely understand how buying a car works. We asked to look at the cars on the lot, but he refused, claiming they don't keep ... Read More Yelp - Jul 18, 2026
How a wonderful experience at mazda elkgrove the customer service is great.\nAll around surface was great.\nI would recommend this place
The dealership was well maintained and offered its customers free snacks and drinks. In our experience both the salesperson and finance person were very professional. Thomas was very personable and was very accommodating, as well as a man of his word.
I always feel nervous when I go shopping for a car I don't like pushy salesmen and Thomas is not that he is extremely knowledgeable of what car you are interested in and just lays down the facts and answered all of my questions. He takes away the dreadful pushy car salesman feeling so I feel safe to car shop with him. Thank you Thomas I will be seeing you again for my next car.
Thomas was so helpful! He got us in there and got us out. He bought us dinner and made it known that he would stand by the deal that he made over the phone. We are the moon for our new vehicle. Thank you Thomas!
Thomas was kind to me and my family, and was helpful in helping us find the best deal for a car.
Service was excellent. Staff were very attentive and super helpful. I was very grateful and impressed. Can’t remember the names of all that helped me but Brianna was who I interacted with the most and she was simply amazing. It is refreshing to interact with great, service oriented staff. Thanks Team.
Very straight forward and customer oriented. No stress at all. Best car buying experience hands down! Salesman Thomas was fantastic, as well. Cannot say enough good things. We drove 3 hours to buy from here and we would don't again.
This is where I purchased my car. I like the free car wash and use it even though it is several miles from my hoise
Dealership was nice, everyone was friendly and helpful. Thomas and Elk Grove Mazda was the first dealership to reach out to us, and always responded quickly. They were able to match any offer and gave us the best price!
The dealership kept me informed throughout the long back order process, which made the wait easier to manage. Communication was clear and consistent, and the service manager was professional and easy to work with. They also provided a great loaner car, which made the whole experience much more convenient.
Quick honest and efficient. I called and was able to make an appointment at the date and time that I wanted when I was in and out within an hour and a half.
The service advisor Maritza was very professional and knowledgeable. She went out of her way to get me a loaner car for the day. I would highly recommend Mazda of Elk Grove
Kris is a wonderful person very helpful very polite. He helps us all the time with all our maintenance and customer service is unbelievable with him. He’s great. Let me finish filling
Great customer service. My service was done one time and I appreciated friendly staff service and addressing all my car issues.
This dealership provides prompt and professional service. All the associates who’ve assisted me were friendly and knowledgeable.
Danny is so lovely! He’s quick, knowledgeable and very nice! I hope he services my car every time I come in.
The sales and financing was great. No complaints. But I've never in my life bought a new car off the lot that needed major service. 2 axle nuts needed to be adjusted or tightened. Lucky I caught it before it got worse or left me stranded. Nothing against elk Grove. That's a quality control issue.
Great sale and excellent service. She know how to take care of me when im there to purchased my cx50
My experience with the dealership was excellent. The staff was friendly, knowledgeable, and transparent throughout the entire process. They answered all my questions and made the purchase smooth and stress-free. I would gladly recommend this dealership to others.
Excellent Quick responding friendly staff Very good on updating the car they working Very comfortable area to wait
Elk Grove Mazda has friendly staff and great customer service Never had an issue with them!
We love this dealer. From the original purchase to the excellent service on our vehicle - we highly recommend
It was very easy to get in and out on a very busy Sat morning
Danny was great, answered any questions I had. Any recommendations were easily explained and available for me to decide what I did and didn’t want to do.
Chris is always pleasant and remembers my name. He also remembers what cars I have. I really like him!
I drive from Stockton to get my car serviced at Elk Grove Mazda. I’m always treated extremely well by your pleasant staff and enjoy the time I spend waiting for my car in your well appointed waiting area. I like the video explaining what is going on with my car. Someone dinged my car when I was in a parking lot getting groceries. I talked to Briana about it and she recommended Elk Grove Custom Collision. I stopped by there after my car was finished being serviced and received some excellent insurance advice and an estimate for repairs. I ... Read More DealerRater - Jun 21, 2026
I took my car in for a routine oil change and tire rotation, which I do every 5000 miles and the representative in the service department tried to sell me tires at least three or four times between him the other Rep), the Service Tech and his manager there is plenty of tread on the tires about a quarter inch over the round replacement mark on the tire, buy three get one for a dollar, didn’t matter I didn’t need new tires. I went to another dealership and they said I was fine, but what upset me was the ... Read More DealerRater - Jun 21, 2026
I had a smooth and stress-free experience at Elk Grove Mazda. Vanessa Solis was incredibly friendly and made sure to help me find the deal I was looking for from the moment I walked in. She took the time to show me different vehicles and let me test drive several options until I found the perfect one. She truly went above and beyond throughout the entire process. In the end, I walked away with a much better deal than I ever expected, and I couldn’t be happier with my experience.
Super grateful for Chris, Maritza, and the team, consistently taking care of my family and I, giving our cars the attention they need and guiding us in the right direction. Zoom zoom!!!
This is definitely the best dealership I’ve worked with. Friendly staff, great service, and a smooth buying experience from start to finish.
Thomas was fabulous! He was super helpful, respected that I was in a hurry, and made sure I got a great deal!
Excellent service team! Making an appointment is easy, service reps clearly explain work to be done, and they keep me informed on the work progress.
Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great
This dealer has consistently gone above and beyond for any service we’ve come in for. I would highly recommend them to anyone with a Mazda or thinking of buying a new car.
Very customer centric. A pleasure to work with and very helpful. They answered all my questions.
The repair work itself appears to have been handled appropriately, and Danny was excellent when I picked up my vehicle. He has always been great to work with and is usually my service advisor. My frustration was with the communication process while the vehicle was being serviced. I received updates about the repair and a service video, but I never received a clear notification that my vehicle was completed and ready for pickup. Because of that, I had to reach out myself for clarification. Better communication regarding vehicle status and completion would have made the experience much smoother.
Your service rep,Chris Howard is very professional and helpful. Explained what service I need to protect my car.
Thomas was awesome from start to finish. No games. Just answered my questions and let me buy what I came for. Excellent job on his part!
It always a pleasure coming to Mazda Elk Grove! It's also nice when they know exactly what you need and Vanessa went above and beyond for me making sure I got the best deal! I appreciated that a lot as I've been with Mazda for over 10 years. Vanessa worked with me and made sure I got everything I needed. Brian was also great too, making sure I understood all the paperwork and was very thorough and patience. Thank you Mazda Elk Grove!
Great customer service. They were prompt, courteous, and provided all the necessary info along the way.
Efficient and timely. Very responsive to my questions. Appreciated the professionalism of all your staff.
I worked night shift back to back and i waited at the lounge because they said they close at 5 pm and service is just 1- 1.5 hrs. After 1 hr, saw my vehicle already done and i was happy waiting for my service coordinator. But for the past 40 mins, i waited for someone to atleast check me out to pay so i can leave. If i didnt stand near the counter they wouldnt process my check out. Some of them dont have clients and are not busy. Also they didnt do a free car wash.
Briana was very kind, helpful and understanding of our situation. The repairs were done promptly
Your diagnosis is excellent. I am very happy of the results. Thank you very much for your help.
Helpful, good you have loaners available. GREEDY that you charge 3% fee of total sales when we use a credit card.
Friendly, knowledgeable, professional, approachable, courteous, Chris is always polite and makes me feel comfortable every time I go there !
Great experience. The best experience we have had at any dealership Would recommend to anyone
Staff were very professional and helpful. Took their time to answer our questions. Friendly and respectful. We did not feel pressured by anyone. Overall we had a very positive experience.