Customer Reviews
Thomas was so helpful! He got us in there and got us out. He bought us dinner and made it known that he would stand by the deal that he made over the phone. We are the moon for our new vehicle. Thank you Thomas!
Thomas was kind to me and my family, and was helpful in helping us find the best deal for a car.
Service was excellent. Staff were very attentive and super helpful. I was very grateful and impressed. Can’t remember the names of all that helped me but Brianna was who I interacted with the most and she was simply amazing. It is refreshing to interact with great, service oriented staff. Thanks Team.
Very straight forward and customer oriented. No stress at all. Best car buying experience hands down! Salesman Thomas was fantastic, as well. Cannot say enough good things. We drove 3 hours to buy from here and we would don't again.
This is where I purchased my car. I like the free car wash and use it even though it is several miles from my hoise
Dealership was nice, everyone was friendly and helpful. Thomas and Elk Grove Mazda was the first dealership to reach out to us, and always responded quickly. They were able to match any offer and gave us the best price!
The dealership kept me informed throughout the long back order process, which made the wait easier to manage. Communication was clear and consistent, and the service manager was professional and easy to work with. They also provided a great loaner car, which made the whole experience much more convenient.
Quick honest and efficient. I called and was able to make an appointment at the date and time that I wanted when I was in and out within an hour and a half.
The service advisor Maritza was very professional and knowledgeable. She went out of her way to get me a loaner car for the day. I would highly recommend Mazda of Elk Grove
Kris is a wonderful person very helpful very polite. He helps us all the time with all our maintenance and customer service is unbelievable with him. He’s great. Let me finish filling
Great customer service. My service was done one time and I appreciated friendly staff service and addressing all my car issues.
This dealership provides prompt and professional service. All the associates who’ve assisted me were friendly and knowledgeable.
Danny is so lovely! He’s quick, knowledgeable and very nice! I hope he services my car every time I come in.
The sales and financing was great. No complaints. But I've never in my life bought a new car off the lot that needed major service. 2 axle nuts needed to be adjusted or tightened. Lucky I caught it before it got worse or left me stranded. Nothing against elk Grove. That's a quality control issue.
Great sale and excellent service. She know how to take care of me when im there to purchased my cx50
My experience with the dealership was excellent. The staff was friendly, knowledgeable, and transparent throughout the entire process. They answered all my questions and made the purchase smooth and stress-free. I would gladly recommend this dealership to others.
Excellent Quick responding friendly staff Very good on updating the car they working Very comfortable area to wait
Elk Grove Mazda has friendly staff and great customer service Never had an issue with them!
We love this dealer. From the original purchase to the excellent service on our vehicle - we highly recommend
It was very easy to get in and out on a very busy Sat morning
Danny was great, answered any questions I had. Any recommendations were easily explained and available for me to decide what I did and didn’t want to do.
Chris is always pleasant and remembers my name. He also remembers what cars I have. I really like him!
I drive from Stockton to get my car serviced at Elk Grove Mazda. I’m always treated extremely well by your pleasant staff and enjoy the time I spend waiting for my car in your well appointed waiting area. I like the video explaining what is going on with my car. Someone dinged my car when I was in a parking lot getting groceries. I talked to Briana about it and she recommended Elk Grove Custom Collision. I stopped by there after my car was finished being serviced and received some excellent insurance advice and an estimate for repairs. I ... Read More DealerRater - Jun 21, 2026
I took my car in for a routine oil change and tire rotation, which I do every 5000 miles and the representative in the service department tried to sell me tires at least three or four times between him the other Rep), the Service Tech and his manager there is plenty of tread on the tires about a quarter inch over the round replacement mark on the tire, buy three get one for a dollar, didn’t matter I didn’t need new tires. I went to another dealership and they said I was fine, but what upset me was the ... Read More DealerRater - Jun 21, 2026
I had a smooth and stress-free experience at Elk Grove Mazda. Vanessa Solis was incredibly friendly and made sure to help me find the deal I was looking for from the moment I walked in. She took the time to show me different vehicles and let me test drive several options until I found the perfect one. She truly went above and beyond throughout the entire process. In the end, I walked away with a much better deal than I ever expected, and I couldn’t be happier with my experience.
I had a smooth and stress-free experience at Elk Grove Mazda. Vanessa Solis was incredibly friendly and made sure to help me find the deal I was looking for from the moment I walked in. She took the time to show me different vehicles and let me test drive several options until I found the perfect one. She truly went above and beyond throughout the entire process. In the end, I walked away with a much better deal than I ever expected, and I couldn’t be happier with my experience.
Super grateful for Chris, Maritza, and the team, consistently taking care of my family and I, giving our cars the attention they need and guiding us in the right direction. Zoom zoom!!!
This is definitely the best dealership I’ve worked with. Friendly staff, great service, and a smooth buying experience from start to finish.
Thomas was fabulous! He was super helpful, respected that I was in a hurry, and made sure I got a great deal!
Excellent service team! Making an appointment is easy, service reps clearly explain work to be done, and they keep me informed on the work progress.
Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great
This dealer has consistently gone above and beyond for any service we’ve come in for. I would highly recommend them to anyone with a Mazda or thinking of buying a new car.
Very customer centric. A pleasure to work with and very helpful. They answered all my questions.
The repair work itself appears to have been handled appropriately, and Danny was excellent when I picked up my vehicle. He has always been great to work with and is usually my service advisor. My frustration was with the communication process while the vehicle was being serviced. I received updates about the repair and a service video, but I never received a clear notification that my vehicle was completed and ready for pickup. Because of that, I had to reach out myself for clarification. Better communication regarding vehicle status and completion would have made the experience much smoother.
Your service rep,Chris Howard is very professional and helpful. Explained what service I need to protect my car.
Thomas was awesome from start to finish. No games. Just answered my questions and let me buy what I came for. Excellent job on his part!
It always a pleasure coming to Mazda Elk Grove! It's also nice when they know exactly what you need and Vanessa went above and beyond for me making sure I got the best deal! I appreciated that a lot as I've been with Mazda for over 10 years. Vanessa worked with me and made sure I got everything I needed. Brian was also great too, making sure I understood all the paperwork and was very thorough and patience. Thank you Mazda Elk Grove!
Great customer service. They were prompt, courteous, and provided all the necessary info along the way.
Efficient and timely. Very responsive to my questions. Appreciated the professionalism of all your staff.
I worked night shift back to back and i waited at the lounge because they said they close at 5 pm and service is just 1- 1.5 hrs. After 1 hr, saw my vehicle already done and i was happy waiting for my service coordinator. But for the past 40 mins, i waited for someone to atleast check me out to pay so i can leave. If i didnt stand near the counter they wouldnt process my check out. Some of them dont have clients and are not busy. Also they didnt do a free car wash.
Briana was very kind, helpful and understanding of our situation. The repairs were done promptly
Your diagnosis is excellent. I am very happy of the results. Thank you very much for your help.
Helpful, good you have loaners available. GREEDY that you charge 3% fee of total sales when we use a credit card.
Friendly, knowledgeable, professional, approachable, courteous, Chris is always polite and makes me feel comfortable every time I go there !
Great experience. The best experience we have had at any dealership Would recommend to anyone
Staff were very professional and helpful. Took their time to answer our questions. Friendly and respectful. We did not feel pressured by anyone. Overall we had a very positive experience.
I was immediately greeted and invited in to look at inventory with a/c and water on a hot day. I asked a few questions I had asked at other dealers and received more honest and realistic answers from Chris. I appreciated the honesty. I found the warranties and deals available through the dealer to be competitive with other dealers I had checked out. All the staff were friendly and respected my choice to turn down certain additional services. They had excellent inventory and I was able to nitpick about color and features and end up with a car I ... Read More DealerRater - Jun 12, 2026
Attentive service. I appreciated his genial manner and professionalism Chris was good and thanks for the overnight loaner.
I met with Chris Howard and he is a wonderful man. He listened to my situation and was very attentive and responsive. He was honest and the guys who did the work were very thorough. Due to the high cost and my limited budget I only had the original problem addressed. The loaner car was great too.
I had a wonderful experience here at Elk Grove Mazda. The staff were very helpful and nice. They were quick and solved all the issues I was having with my car. My car has never felt this nice, thank you.
Thank you so much to the after-sales service staff for their helpful assistance. I’ll definitely be back. Thank you.
Great customer service from everyone and it made the car buying process extremely satisfying and exciting. xxxxxxto Khanh in the sales department for all the help throughout the process.
Great customer service from everyone and it made the car buying process extremely satisfying and exciting. xxxxxxto Khanh in the sales department for all the help throughout the process.
Briana was great, she kept me informed on everything related to my car. She was warm and welcoming.
Great experience. Great experience. Was in and out faster than the estimated work time. Very prompt and courteous
Ariana Foster was very kind, knowledgeable and professional. It made for a very easy and fun purchase.
Excellent service, very clean Mazda Elkgrove is amazing, I'm really happy from checking my car to the end of service. Chris Howard is amazing and I love the live video of my car with technician explaining all the details of my service. This should be the model of all the service providers. Thank you Mazda
Friendly, straightforward, and non-pushy service. I appreciate the clarity and professionalism they showed me.
Eric was pleasant, fast and efficient. If you know what you want you'll be in and out. Eric and the staff at Mazda worked with us and made a typically stressful experience much easier! Thank you!
Chris and crew are always very accommodating. They go out of their way to make the service experience easy.
Very friendly and helpful. Any questions I have it always a professional answer.Any concern about my vehicle it was brought to my attention.Thank everyone in the service department.
Fixed my CX-5 driver's seat quickly. Great customer service, friendly staff, and an overall smooth experience.
I have been going to this dealership for service since purchasing my Mazda. I have always had excellent customer service and today's visit was no exception. I got everything done at a fair price and fairly fast as well. Keep up the good work.
Thomas was absolutely amazing! He was so patient with us and showed us every car we wanted to see with a smile! Everyone at this dealership was so helpful! Would definitely recommend to anyone!
Danny was great. He took care of everything we needed and communicated with us every step of the way!
am writing to express my serious concerns regarding the service I received on the last service While Danny was kind, I waited over three hours for my vehicle, checking in at 1:45 PM and not leaving until 4:30 PM.
Furthermore, I encountered several safety and service issues:
- A video of the service was not provided as expected.
- The tire cap was left off by the mechanic. This is a significant safety hazard; had I driven on the highway without noticing, the tire could have lost pressure, risking my life and the vehicle's stability.
- I discovered that my spare ... Read More DealerRater - Jun 6, 2026
Chris the service person was not polite and friendly and made me feel like I was wasting his time.
2 hr wait for an oil change and tire rotation. Upped the price for an oil change on the spot and didn’t honor online price. Tried to use a “oil is expensive” excuse but when I called him out he reduced it, still not to online price I booked though. I appreciate the technician video a lot and the honesty in the video. 5 stars for that but the wait and bait and switch from salesman is disappointing.
I must like it.I keep coming back. I've been getting great service there for the eight years that i've had my mazda and have been very happy with it.
Chris kept me well informed as to the progress of the analysis to determine what was up with our CX-50 Hybrid.
Efficient & knowledgeable I was kept informed every step of my visit and they provided a video of my vehicle's inspection. Efficient and knowledgeable.
Always takes care of all details. Very friendly and helpful. Enjoy the dealer experience and loaner car when needed
Repairs were completed timely and everyone invoked was kind and courteous. The video showing what was wrong and what was needed was especially helpful
Service reps are very friendly, efficient and knowledgeable. What service was done is explained and a video from the technician provides detailed information on where work was done..
Considerate, thorough & caring attitude, attentive, keep me updated on the service progress. Liked the video
We took our newly purchased Mazda for its first oil change. The job was completed promptly. We appreciate the company’s courteous and professional service. We will continue our maintenance work with Elk Grove Mazda.
Scheduled a visit to see and test drive a Mazda 3 on 5/24. Car was not ready and was 'still in process'. It was a lengthy process to eventually be able to open and see the car. The car still had the previous owners stuff in it. I was told the car would be processed and complete inspection within a couple of days and was given an estimate of Tuesday or Wednesday. The vehicle was not ready until Saturday, 05/30. Between that time, I rarely got updates provided to me. The updates that I did receive were inaccurate and seemed to be an ... Read More DealerRater - Jun 3, 2026
I was greeted promptly and everyone I interacted with was very friendly. I liked getting the video of the inspection of my car.
As always, they're great. We have the car done in a timely fashion. They always go above and beyond.
The experience was exceptional from our initial contact, through the sales process, the final document signatures and car delivery. We have purchased three vehicles over the years with this dealership and we recommend them to others frequently.
Vanessa was knowledgeable, friendly, and patient. I appreciate the time she took to answer my very long list of questions and her prompt communication of answers!
Eric was the perfect guy to do business with. I had originally gone in to test drive a 2025 CX 50 and eventually left with a brand new 2026 instead. Overall the customer service Eric provided myself and my parents with was outstanding and he made the buying process smooth while being extremely professional. That’s a great salesman! Thank you again Eric and Mazda of Elk Grove!
The best part is that they kept me informed and provided me with options. They kept me informed and they were accommodating
Her and Brandon did an awesome job of taking care of my issues on my new cx70
Very nice welcoming and courteous Maritza was very attentive and checked in with me throughout the whole process
The work was done as promised and professionally Extremely happy with the service received Thanks
I appreciate that the dealership is always helpful and thorough. They are upfront with cost and time.
Great service everybody was very professional I had no problem with with rental car was great when recommended
The whole service department is exceptional in their service. I was greeted with a smile. My car was completed in the time specified. I loved the actual video of my car being taken care of.
I can always count on Chris and the team to take care of me, they kind, helpful, diligent, friendly, and reliable! I truly appreciate them and that is why my next car will be another Mazda! Thanks yall!
I had been promised at the time I purchased my CX90 that I would always be provided a courtesy loaner vehicle when having the vehicle serviced. The last two times I've called to schedule service appointments I've been told loaners are only offered on a first come first serve basis and can't be guaranteed. This is very disappointing as being promised a loaner vehicle was a very important criteria for my decision to by a vehicle from your dealership. I was provided a loaner for this most recent service, but it was in bad need of a ... Read More DealerRater - May 29, 2026
I truly appreciate Danny outstanding professionalism and support. He always answer all of my questions clearly and patiently. His knowledge as a service advisor is impressive and very helpful. His guidance makes the process easy to understand and stress-free. I am sincerely grateful for his excellent service.
Great customer service. Helped me make sure i use all my prepaid service calls by scheduling future appts a year out.
Amazing service, friendly people clean facility will be bringing my vehicle in for service thank you Danny for all your help.
Service advisor was great. Work looked longer than what was told even it was just an oil change. I am not happy about the service fee for using a credit card.
Amazing service. You can tell they care about you and your needs. Love the video service
Excellent service. Willing to work with you on price. Provided coffee… A+. Was patient during test driving.
We had an excellent experience purchasing my Mazda at Elkgrove Mazda. Pricing was competitive, the process was efficient, and the staff demonstrated professionalism and attentiveness throughout the entire transaction. They addressed all of our questions thoroughly and ensured that the experience was seamless and stress-free. I highly recommend this dealership for its outstanding customer service and streamlined car-buying process
This is a top notch auto dealership. We have been a customer for over 20 years and are repeat customer because of their excellence.
Vanessa at Mazda of Elk Grove went above and beyond to make both my partner and I comfortable and well informed of our buying experience. The price on the paper matched the price out the door for our vehicles and we appreciated the honest buying experience. They were so kind to us that we bought another vehicle from Mazda of Elk Grove 2 weeks after! Please give this business a try if you're in the market for classy, sporty, and desired vehicles. Vanessa kept business professional, honest, and rewarding. We are grateful to have had her help.