Customer Reviews
We had such a wonderful experience working with Elk Grove Mazda. Angie was extremely helpful from the beginning and led us through the whole process with much communication. Def recommend!
Everyone was very kind and forthcoming. I was anxious about such a large purchase but they reassured me along the way and made me feel much more comfortable and confident in my decision.
Garrett made buying my MX5 easy!
He made it happen for me when I was in doubt, he was a man of his word and treated me like family even moths after the deal was done.
I had such a great experience at the Mazda in Elk grove! Vanessa and Duc were so helpful and made my process so easy working with me through some difficultlies that arose and never made me feel like a burden even once. Absolutely excellent service by this great team! I love my new car. Very happy to buy from them and would definitely come back š
I was nervous to purchase a new car, but Angie was transparent, relatable, kind, and pressure free. She went through several options with me before making a final decision. She continued to make her self available after the car purchase making sure everything was going well. David Bayan also made going over paperwork easy and explained everything really well, didnāt rush and would slow down or repeat things without hesitation.
Excellent people and excellent service job well done.
Angie did a Stellar job with helping me find the cx50 I wanted. She was thorough with the buying process and helped me get to the ideal monthly payment. I felt no pressure all around. Thank you Angie and the staff that assisted me in the buying process.
I had the pleasure of working with Duc Nguyen at Mazda Elk Grove, and I couldnāt be more satisfied with the experience. Duc was incredibly knowledgeable, patient, and attentive throughout the entire process. He took the time to answer all my questions and made sure I understood every step of the car buying process. His professionalism and customer-focused attitude really stood out. I highly recommend Duc if youāre looking for a smooth and enjoyable car-buying experience!
Great service and customer service. Helpful staff. Khan was knowledgeable and very helpful. Great experience.
I just bought my first car from Mazda of Elk Grove and it was a phenomenal experience. Duc Nguyen started off my giving me a call about the car I inquired about, we set up an appointment to test drive the car a couple days out. After the phone call he sent me a text with a link that had a video he took after the call of the interior and exterior of the car, he also introduced himself, mentioned my name, our appointment time and date so it was really nice it was personalized to me and not something ...
I was pleasantly surprised with the ease of my test drives and subsequent purchase. Eric was a great help with getting the best deal for us. I also appreciate the lack of intrusive calls and messages one can expect from other dealers
Everyone was very nice and helpful. Had a great experience. Easy to buy the car.
Garrett & David were awesome! I'd recommend them wholeheartedly. Love my new MX5. I plan to keep it forever!
The dealership is clean and client friendly. The staff greet you as soon as you walk in. Eric Fernandez Cervantes was very helpful and professional. He made upgrading from a CX-9 to the CX-90 very pleasant. Thanks Shay and David for your help as well!
Many positive experiences here. Services and prices are always explained clearly, and customer service is excellent.
Thank you very much š for my beautiful car!! I also thank the staff for their help and paperwork!! I recommend!!
Always a good experience at Elk Grove Mazda from sales to service everyone is friendly and helpful.
After speaking to well over 10 dealerships, I was grateful to come into contact with Garrett Oxnaes. I messaged him Friday evening off of his Dealer Rater profile that was on Mazda of Elk Grove's website and he promptly responded. He ended up calling me the next morning to confirm what I was looking for and that was when I also shared with him that if possible, I would like to get everything worked out so that we can pick up my wife's new car the very next day- our anniversary. Garrett was friendly, super chill, and worked really ...
After speaking to well over 10 dealerships, I was grateful to come into contact with Garrett Oxnaes. There is a good reason he has over 1400 FIVE STAR reviews! I messaged him Friday evening off of his Dealer Rater profile that was on Mazda of Elk Grove's website and he promptly responded. He ended up calling me the next morning to confirm what I was looking for and that was when I also shared with him that if possible, I would like to get everything worked out so that we can pick up my wife's new car the very next ...
Purchased 5 + years ago and always serviced at Elk Grove Mazda. just had service Wednesday and service adviser took excellent care of me and our car. Maritza Herrara guided the through the service. Question: how long does it take to replace the 4 spark plugs? William Scheilds: Please Reward Maritza! 2009 Mazda CX90 Platimium with all the bells and whistles.
Maritza was great! I always get great service! They keep me safe on the road.
I work at a dealership, but I choose to take my car to Mazda Elk Grove because I do like how Iām being treated and taking care of like a family
I have.been bringing this car in for service at Mazda of Elk Grove since buying it new 14+ years ago. It's reflection on both the quality of the vehicle and the quality of the service that I'm still bringing it in almost 15 years later. Keep up the great work, Billy Shields & staff, and thank you for taking such good care of us for all these years.
Garrett Oxnaes was so helpful and answered all my questions. He worked to get me what we needed and the best deal.
Garrett was so helpful and accommodating. Everyone worked to get us a great deal. Thanks
John is simply the best at his job! Not only is he professional, reliable, and helpful but also personable. Makes you feel part of the family! He has my business from here on out!
Great customer service.
Duke provided me with the most hassle free car buying experience, he was not pushy at all and listened to all our request. Super smooth and stress free negotiation, I would highly recommend this dealership!
When I first came in i was greeted by Eric and he did a good job in getting me a deal that i would be happy with. He also went above and beyond to try and accommodate me with the things I requested. For example, he got me a correction pen for any chips the car that i bought had. Jaik, the financial guy, was really cool and gave me information that i did not think i needed regarding the car i was buying . I had some good conversations with him and again, he was very informative. It was my ...
John was excellent with getting us the exact car we wanted. He followed through with all the work done on the car after purchase with meticulous care. I highly recommend his service if you are looking for a Mazda!
Vanessa and Duc helped work with me when we ran into some difficulties and never gave up. Excellent customer service and I got to take a brand new Mazda3 home that I absolutely love!
The staff at Mazda is amazing! They go over and above to make your experience the best ever. Thank you guys keep up the great work!
I dropped my car off at the appointed hour and was given a loaner. I was told my new tow hitch would be ready in the afternoon so I spent the day in Sacramento. I received an ambiguous message, indicating the car might not be finished before I had to return home for an appointment. And of course it was not ready in time. So I had to come back the next day and pick up the car, wasting a day aimless in Sacramento instead of doing chores at home. Nevertheless, the loaner car worked great and the tow hitch ...
Very good customer service and all around enjoyed my experience with Eric and the team at Mazda
Love Elk Grove Mazda
Working with Angie was a very pleasant experience. Price negotiation was done online, we set up an appointment, took a test drive, and I purchased my CX-30 without a big sales pitch. Angie was great setting up my phone connections, reviewing the tech in the car, and gave me her cell number to answer any other questions. I did call her a few days later when I couldnāt figure something out with the controls and she was very helpful. Great experience!
When everything else was falling apart at the dealership like my scheduled appointment with another sales advisor failed to show up, to the several cars we looked at that we couldn't get started to test drive, Angie Kicked Butt, Yes capitalized, and powered through all of the dealership obstacles to find me the best car at the best price and exactly what I was looking for. Thank you Angie! You are amazing!
Angie was very helpful in setting us up with our CX-5, and Mazda of Elk Grove has great customer service
I purchased a new Mazda CX30 at Mazda of Elk Grove this year , had my first service at this dealership. I was very happy with their service, all staff were professional and nice. The service was quick with clear communication.
Our Service Advisor, Chris, was awesome! The communication was šš½
We had been a honda family for a while now, and decided to consider Mazda for our next car. Sometimes, the experience outweighs the desire to purchase at a specific dealership.. we were trying to get the value for our money since it's going to be an investment in the next 5 years. Duc listened to our needs and desire to get competitive rates. Shay and Daniel Bayan also extended out a great buyer incentive that was too hard to pass up on. We were set to buy a used 2023 cx 5- but eventually went with a new 2024 cx 5 instead. ...
We had been a honda family for a while now, and decided to consider Mazda for our next car. Sometimes, the experience outweighs the desire to purchase at a specific dealership.. we were trying to get the value for our money since it's going to be an investment in the next 5 years. Duc listened to our needs and desire to get competitive rates. Shay and Daniel Bayan also extended out a great buyer incentive that was too hard to pass up on. We were set to buy a used 2023 cx 5- but eventually went with a new 2024 cx 5 instead. ...
We had been a honda family for a while now, and decided to consider Mazda for our next car. Sometimes, the experience outweighs the desire to purchase at a specific dealership.. we were trying to get the value for our money since it's going to be an investment in the next 5 years. Duc listened to our needs and desire to get competitive rates. Shay and Daniel Bayan also extended out a great buyer incentive that was too hard to pass up on. We were set to buy a used 2023 cx 5- but eventually went with a new 2024 cx 5 instead. ...
Eric was so helpful, patient, and informative. Not pushy at all, like other salesman. Thanks, Eric! We love you new car.
Garrett helped me with buying my new car and he was very attentive and helpful! This is my second time buying a car with Mazda and it's always a great experience!
My first time at Mazda elk Grove. From start to finish regarding customer service--It was of excellence. When I looked lost, someone inquired if they could help me. That's great great customer service. I even got a ride to back home via rideshare. When the car is ready, they offered to send me a shareride, again. That's great customer service! Highly recommend recommending Mazda of elk Grove!
Friendly and very helpful
I had an appointment today at Mazda Elk Grove with Duc to test drive a vehicle. Prior to the appointment I spoke to him on the phone and let him know that I was super busy and asked if he could send me information via email/text. Not only did he do that he also went above and beyond and sent a video of the vehicle I was looking at inside and out. I spoke to other dealerships and no one offered this type of superior customer service. Ultimately I ended up not purchasing the vehicle I was initially looking ...
Duc Nguyen helped me through the process and was awesome to work, professional and easy to talk with.
This is our 2nd purchase here. We've work with Eric both times one of the best buying a car experiences we had. Eric is definitely our go to guy. He responds to every text and every call even when he is extremely busy he acknowledges our messages. Jaik in Finance was amazing as well , no pressure and easy to work with. Everyone here acknowledges you as a human instead of dollar signs. Definitely will be returning of all services and any future buying needs.
This is my 3rd car buying here. Julian and Erick have been absolutely amazing. I love that I don't have to haggle. They are straight up and tell you like it is. No run around. Stop by! You won't regret it.
Pretty good dealership, buying process really fast. Garrett is really helpful, and I think I had a good deal.
Duc was a great sales man and was very helpful!
The dealership was clean. Everyone was very helpful and nice. There was never any pressure to buy. I did buy on the Labor Day weekend so the wait was a little longer.
Service was quick and the customer service was great. Jose from Mazda never fails in customer care and vehicle efficiency.
Shay Briggs, the sales manager is terrific. The dealership is clean, has super friendly staff and appreciates their customers.
Vanessa Solis was great, highly recommend her to help you buy your car
Garrett was very helpful and made our purchase as quick and easy as possible, we will be back.
Everything. Vanessa was warm, professional, informed, friendly, proactive and made everything go smoothly and effortlessly. I highly recommend Vanessa as a phenomenal sales representative!
Best experience for first time buyer, just got a nice car today and I really like it
Most of the heavy work was done with Garrett online. Once inside, there was no big pressure or hidden charges, everything was pretty simple. Garrett made everything happen smoothly and I didn't experience any major hitches.
What you would want in a dealership service department. First class!
Vanessa Solis was great to work with and very helpful, recommend Mazda of Elk Grove for new car purchase
Great and easy experience! Garrett and his team went out of their way (literally) to get us the car we wanted. We wouldnāt hesitate to purchase a car from them again.
Mazda of Elk Grove provided me a responsive, fair, and warm car-buying experience that I wish was more commonplace. Despite being a dealership, Angie ultimately listened to my concerns regarding pricing and gave her best to be flexible. The team also went above and beyond by getting the exact car that I wanted onto their lot even with no real guarantee I was going to drive away with it. Rather than focusing solely on the sale, she took the time to be considerate towards me as a customer and aimed to forge a relationship. Thank you for making my experience ...
Good experience at this dealership and Eric was easy to work with and explained all the functionality of the vehicle I purchased.
I went to the Dealer to get some information on a new CX5. Angie was able to let me test drive the vehicle home and show it to my wife . Angie was so nice and helpful that I ended up buy the vehicle. Got a good deal and APR. My wife is very happy with the vehicle since itās a birthday gift to her all the employees were awesome. A BIG thanks to everyone at Mazda of Elk Grove .
When my husband and I went to Mazda of elk Grove to check out this car we saw on the website, We were nervous about meeting a sales person to make this big and important purchase. We ran into Eric as we walked inside. He made us feel welcome. We immediately felt comfortable with Eric. Eric Fernandez Cervantes was amazing throughout the process. He demonstrated transparency throughout the deal. He was knowledgeable and attentive. We made a deal that we are pretty happy about. We would definitely go back to Eric for our future car sales and we recommend everyone ...
Purchased a car from John that I round online. Was on the east coast and he was in Cali. He made it very easy to purchase the car and even delivered it.
Always great service!
I had a great experience with the Elk Grove Mazda dealership. No pressure experience, plenty of information about the vehicle I had selected an overall A+ transaction.
This review is for customer service. I was trying to find a car and went to several different dealerships within the area. I like to give kudos for good customer service & Eric is one of the persons I really want to thank for going far & beyond to try and do everything I asked regarding the purchase of a vehicle. I appreciate Your hard work and effort I actually went with another type of car. However, I just want to say Eric, you rock! Thank you.
Eric was Awesome! He was a great help to us. Most of all we didn't feel any pressure while choosing our vehicle.
Highly recommend Elk Grove Mazda for purchasing a new vehicle. I worked with Vanessa to order a Club Miata. It took 3 months (due to some package delays) but she was very attentive and responsive. Did a great job in not removing much during the PDI so I could get my car PPF'd afterwards. The paperwork took longer than I wanted it to (it always does) but otherwise, great experience. No other dealer add-ons except the GPS tracker (which is pretty much standard wherever you go now).
David Renard was great! He was very knowledgeable and informative. He took time to answer any and all questions. With employees like him, itās not surprising that the dealership itself is so highly rated. I will definitely be recommending this dealership! Great experience overall!
Very friendly staff. Clean facility. Very comfortable show room. Staff always check in to make sure everything is going well. Very impressive. Never feels intrusive.
The rep that helped me was knowledgeable and fun to work with . I would def come back
Thank you so much Garrett OxnƦs and David Bayan for all your help and hospitality. You guys are awesome. I really appreciate you guys.
Garrett Oxnaes and David-Mailk bayan Thank you so much for all your wonderful job and hospitality.
Ask for David when you go to Mazda of Elk Grove! We had an amazing experience with him. If you want to know what Davidās skill was..itās customer service. It was outstanding, and he listened to exactly what we were wanting and looking for. Iām so pleased with the service we received from David and Mazda! The finance department was fast easy and new that it had been a long process so they were trying to get us out of there as soon as possible. They went above and beyond to help us find the perfect ...
Garrett is the best! I canāt express how happy I am with my new car! Garrett was so easy to talk to, professional and honest. Iād buy another car from him if I could. My cousin was just as impressed with him and will probably look for Garrett if he ever gets another new car! Big thanks to Garrett and the team for making my car buying experience something to rave about for years to come!
Garrett provided an incredibly smooth experience for me in the process of purchasing my Mazda. As a first-time buyer, this process seemed daunting but with Garrett's help it was simple and straightforward. Giovanni and Jaik were two other representatives I dealt with. They were both very knowledgeable, energetic, and played a big part in the overall experience I had at this dealership. I was able to leave the dealership with the car I was looking for, a price I was happy with, and a smile on my face. I'm happy to be apart of the Mazda family! I ...
Garrett is a rockstar! I was very impressed with Garrettās professionalism and transparency. I would definitely recommend Garrett and the rest of the crew at Mazda of Elk Grove to my family and friends. Everyone was so friendly and approachable. š I have always been a die hard Honda fan, but decided to go with something different this time around. And I am not disappointed. I love my new car and I am happy to be a part of the Mazda family now! Thank you, Garrett! Keep being the best at what you do!
A big shout out to Garrett Oxnaes for an awesome car buying experience! Garrett is an exceptional salesman. He was very professional, easy to talk to and extremely helpful. I told him what vehicle and features I was looking for and he did his best to make sure I left with that car that afternoon. People always say that the car buying experience can be stressful, but in my case it was like hanging out with a new friend shooting the breeze. It was a pleasure working with you, Garrett! I love my new car! Thank you so much! Keep ...
This service center is the best! They even do a video for your records of the full inspection and suggestions.
Garrett provided such great service that I felt as if I was at a luxury car dealership. I would highly recommend Garrett if you are in the market for a Mazda ! Jaik in finance also did a great job getting the deal done in a timely manner. Thank you both for the great experience !
We received exemplary service from Garrett from start to finish. The whole process was seamless and relaxed. I was referred to Garrett by a coworker who said if there was a deal to be had, Garrett will make it happen. He certainly did. I highly recommend you see Garrett if you are in the market for a Mazda !
This dealership is very welcoming and the workers there are so fond of being of service to others. There was a couple hiccups in the process, but it wasnāt terrible to the point of dissatisfaction. We got what we needed, did what needed to be done, was given clarification for things and ultimately got everything settled.
I recently purchased a 2024 Mazda Cx50 and I am in love with it. The customer service at Mazda of Elk Grove is fantastic. They weren't too pushy. They are amazing. John and Christina was amazing, thank you.
Angie was great to work with. She was alway very responsive and she put her offers in writing, which included several down payment and financing options with each offer. No other dealer I contacted did this. The in-person process went smoothly, with the other staff at Mazda of Elk Grove also being friendly and efficient. I would definitely recommend contacting Angie if youāre looking for a Mazda.
Wonderfully helpful staff and service. And they are always friendly. 5 stars!!
Always a great experience here. I never feel like extra services are being pushed. Communication and videos showing the inspection are great quality. Loved being able to show my car savvy husband. He was very impressed. Danny in service was awesome to deal with!