Customer Reviews
This is our 4th car we have purchased from here. Excellent customer service and very friendly.
Overall was a good experience. Eric and Antonio helped me though the process and were very accommodating. Eric stayed after-hours untill 11pm finishing up my purchase and I was grateful for his straight forwardness. Additionally, it was refreshing to see no dealer shenanigans. A small Doc fee, registration, and tax were the only things I was required to pay for. The finance office was also straight forward and did not try to hustle me. As with any dealership, I recommend doing your own research but my experience was positive.
He’s serviced me a couple times now and each time I have had to question or catch false information.
Bought a CX-3 from Jarell and it was a great experience! He was so helpful and went out of his way to get me in the car I wanted for a great price.
Great job. Jon took care of all our concerns. Would gladly reccommend him to others.
Nice showroom with a nice waiting room and free water. My sales person was: on time, prepared, transparent, patient, not pushy. Finance : Quick, easy, transparent and not pushy.
Most pleasant car purchase experience ever! It had been 12 years since my last purchase and wasn’t sure what to expect. Cyole of Mazda of Elk Grove was kind, considerate, extremely helpful & knowledgeable about their product, and went over & above to find the exact car I wanted. Even after the purchase & delivery to my door, he continues to be helpful. I would definitely buy another vehicle at Mazda of Elk Grove!
Great job from everyone. Jon Murphy went out of his way to assure a good buying experience.
Khahn and Grant were truly amazing and made buying a car one of the best experiences I’ve had thus far. Thank you for your kindness, patience, and quality of service. You both represented Mazda of Elk Grove very well, and your branch is now my store of choice when buying a vehicle.
I recently worked with Eric on buying a new CX5. He went above and beyond getting me a great deal and was always a fantastic communicator. The dealership itself also made me very comfortable and made buying the car an easy and enjoyable experience.
I’ve been admiring the CX-5 for months. Did a lot of research online for reviews etc, then I was convinced to go look in person and test drive. Jon was very relaxed and extremely helpful for me to get through all my questions and thoughts on deciding which trim level and color CX-5 I wanted to buy. I loved the no-pressure atmosphere, allowing me to take my time looking at all my options. From start to finish, Jon made the buying experience really easy, so I was glad to have him help me. Very friendly and considerate, overall a ...
This was an awesome experience and Antonio was lovely to work with. He didn’t pressure us at all and was extremely knowledgeable on the vehicle. I will be recommending him and Mazda Elk Grove to everyone.
Mazda of Elk Grove was the best car purchasing experience I’ve ever had, Our sales person was Jarell Boyd, Jarell was a pleasure to work with from start to finish. My 21 yr old daughter was with me during my purchase, Jarell set a fantastic example for her, she saw first hand what great service to expect for her future car buying needs. We will be back for any future purchases. Integrity, honesty and customer service are what you will encounter from the staff at Mazda of Elk Grove.
Quick, easy, and painless. It’s always a pleasure doing business here.
Very pleasant experience at Mazda of Elk Grove. Jarell and Hesam were super helpful and made the process of buying a car to be very smooth. I love my beautiful new Mazda!
Awesome new car buying experience! I searched many Mazda dealers for a specific model / color combo for months. When I saw one in Elk Grove I contacted the dealership online, as I live hundreds of miles away. Jon replied to me immediately and discussed my desired specs. I found the same vehicle at a few other dealerships, but Jon’s consistent communication, transparency about pricing and handling of the online sales experience was better than any car purchase I’ve ever made. I was anxious doing this online and he made everything incredibly easy! Even though I live very far ...
I was able to go to a dealership and not be pressured into buying a vehicle. Made it that much easier for me, a first time buyer. Thank you Kevin!!
Helpful, informative, and quick. Offered me competitive prices with no BS fees while keeping me updated through the whole process. One of the best dealership experiences by far.
We were very happy with Antonio as our sales staff. He had just the right touch, knowing when to add information to help us choose different features, and when to let my husband and me talk things through. We appreciated his light touch!
Cyole was very accomodating and if I will buy another car I would definitely buy again at Mazda!! I will highly recommend Coyle to my friends and relatives!
Antonia Salas was great! Wasn’t pushy and took his time to help me out. Would definitely be coming back for my family car next.
Garrett helped me help my daughter purchase her first new car. He went above and beyond, even coming in on his day off to close the purchase. He was very honest and made what can be a difficult process very easy.
I have never been through the finance department at a car dealership as fast as Mazda of Elk Grove. Mr. Ghaffari was prepared and efficient. Very customer focused and friendly. Thank you for a great experience.
So happy I came to Mazda of Elk Grove for my first car buying experience! Was having trouble deciding between a CX-5 and CX-30. Garrett Oxnaes was so awesome in helping me make a decision. Let me test drive and ask a million questions about each car. Walked away with a CX-5 and I am very happy with my purchase. Garrett was very helpful throughout the whole process, walked me through each step and even stayed after hours and outside of his regular schedule to help accommodate my work schedule. Made sure to follow up with me post-purchase to make ...
Great service…got my new 2021 carbon edition and couldn’t be more happy…Jarell took great care of me!!!! Antonio did as well…. Thanks again
Overall I had a great experience at Elk Grove Mazda (even with this microchip shortage and prices being significantly higher than normal). This was my first car buying experience and after going to Toyota, Honda, and Kia, Mazda had the best customer service by far. if you have an opportunity to go to Elk Grove Mazda, I recommend seeing Gerlie in sales for the best deals (June 2021 currently). Also note - After buying the new vehicle, I had doubts about the price and thought I found a better deal online. Elk Grove Mazda explained my current contract was better overall (0% ...
Mazda of Elk Grove was very efficient and thorough during the process of leasing a new vehicle. They never tried to upsell any service or products during the transaction. The staff were all incredibly friendly and make this process a smooth one
This place had excellent customer service. I was happy with not only the way they dealt with me, but how well they treated my family while we purchased our car. Gerlie was exceptionally friendly and knowledgeable about everything in the car-buying process, and made sure my car looked absolutely perfect as I drove it off the lot. Taylor was also very friendly, and made the financing easy and stress-free. The price of the car was somewhat fair (especially for buying during a seller's market). I would definitely buy another car from Mazda of Elk Grove.
Eric was super friendly and went above and beyond to find me the car I was looking for. I felt comfortable and very happy with my purchase.
Excellent customer service. Didn't feel pressure to purchase nor was I rushed. Sales person was very helpful and patient and provide all the information needed.
FOUR CARS! Garrett Oxnaes has been our salesperson four times! He makes buying a car easy and enjoyable. We told him what we were looking for and he sent videos! We made an appointment and the car was ready when we arrived! We love our CX9 white with white leather! This car has everything that we could possibly want! We recommend Garrett Oxnaes to anyone and everyone that needs a Mazda! Thank you, Garrett, until we need #5!
David worked tirelessly to answer any questions I had about CPO / new cars and helped keep me up to date on new inventory. He’s a true example of what great customer service looks like. Thank you David for your time and support!
Jerrell and Elk Grove Mazda made the whole process of buying my first new car quick and easy. Everyone was very professional and polite. I would highly recommend them to anyone.
Mr. Khan Ho provided excellent customer service, very welcoming and friendly personality. Had knowledge about the car. I am extremely happy with my purchase. 10 out of 10.
Had a great experience working with Kevin Burke and Taylor. Got what I wanted without unnecessary pressure. Kevin was very knowledgeable about all the cars I inquired about and was also very easy-going and easy to talk to. Taylor was very thorough and explained my options really well. Both were very patient and I really enjoyed my experience. Would highly recommend to others.
The service and customer interaction is too notch if I could rate over 100% then everyone met this expectation and more. I was in and out got exactly what I asked for. Thank you all
We had the best car buying experience at Elk Grove Mazda. Nick was very helpful & I will recommend to everyone looking for a new car! I liked that they weren’t pushy in any way. Next new car we will be going back there for sure
David curated an exceptional buying experience for my husband and me. His knowledge, patience, and wit carried us through several test drives, texts, and phone calls. We are pleased with the process and our new-used- Mazda. David will be our first call for our next car!
Kevin was a great guy. Very fast and easy process truly appreciate his professionalism. Very friendly, funny and a great sales person. Thanks for all your
Khanna is a very friendly individual and that made the experience very easy. He was not pushy at any point in the process. Khanh introduced us to the service dept, pared our cell phones before we left. We got some swag and were on our way. Will work with Khanh again when the time comes for another new car.
Jarell was amazing! He took the time and answered every single one of my questions! Honestly best service ever! So helpful and met every single one of my expectations! I fully recommend him
I have to say the customer service at this dealership is exceptional. Not to mention I felt very safe and comfortable in the environment with everything going on in the world. My second vehicle purchased here and I would do it a third time. Coming from a Mazda3 to Mazda CX-5.. it was time for a bigger vehicle! Gerlie (sales) was very patient and attentive to detail with explaining features in the car and MyMazda (app) I didn't know was an option. Even after second guessing myself on interior color and changing my mind in the car at the ...
I have to say the customer service at this dealership is exceptional. Not to mention I felt very safe and comfortable in the environment with everything going on in the world. My second vehicle purchased here and I would do it a third time. Coming from a Mazda3 to Mazda CX-5.. it was time for a bigger vehicle! Gerlie (sales) was very patient and attentive to detail with explaining features in the car and MyMazda (app) I didn’t know was an option. Even after second guessing myself on interior color and changing my mind in the car at the ...
It all started with a personalized introduction video of the car we were interested in looking at. Honestly, that intro video pulled us into considering a Mazda as we had always been a Honda/Nissan/Toyota family. Jon was super informative, friendly, and personable. We weren’t intending to buy on the same day, just test drive, but the overall experience was too good to not leave with a car right then and there. Also, Jon was genuinely kind and patient with our two little ones, and that meant a lot to us. Thank you, Jon! I really love my ...
Eric was very helpful and explained every aspect of our car purchase throughly. We felt very good driving home in our new car and would happily recommend others to check out this dealership.
Nick was awesome. He was very helpful throughout our whole car buying experience. He answered all the questions we had as well and the service was simply straightforward and amazing overall.
Jon was very helpful and the communication was smooth through texts and calls. The price was fair too. Overall good experience buying my Miata at Mazda of Elk Grove.
I just purchased a Mazda 3 online. I had never purchased a car online before, I was a little hesitant. I can honestly say the experience I had was the best. The team at Elk Grove Mazda made it quick and simple. I've had the car now for a few weeks, I love it. This my first Mazda but definitely not going to be my last. David Renard spent extra time going over everything and making sure all my questions were answered. Thanks goes out to the team at Elk Grove Mazda
Garrett welcomed me and immediately made me feel at ease. I was purchasing a car for myself. I was not sure what i wanted and had visited several other dealerships. Garett was patient with my many questions and never made me feel like anything i asked was not a valid question. Never treated me like just another sale. I purchased that car because he listened to me and gave me a great experience. I did not go in there sold on buying a car. I liked that he showed me the value of a Mazda without putting all other brands ...
Antonio did an awesome job and made the process so easy! He was on top of everything and work awesome with us. Elk Grove Mazda is great and has great people. I will always be coming back!
My experience at the dealership was very good. I was greeted right away. Jaik was very knowledgeable about the cars. The finance department went smoothly as well.
Thank you to Garrett Oxnaes who helped with making the process easier when coming to my home with the car test as well as sealing the deal with the Mazda CX-5. When I had requested another person, he called me and asked me if it was okay for him to come by and do the test drive at home and it went super well! He talked about all the features that I was looking at as well as the feel of the car. I absolutely fell in love the moment we were finished with the test drive and had set ...
David was friendly without being obnoxious, informative without being pretentious, and humorous without being overbearing. He was willing to work with us in getting the car we wanted. After we agreed on a price, we came in to complete the purchase, which took a ridiculous amount of time. We do not blame David for this.
Amazing service from the salesman Eric. Felt comfortable without the pushing of most dealers. Would recommend to anyone looking for a new or used vehicle! Thank you!
Great place to buy your next vehicle. Super clean and friendly staff! Process was quick and well organized. Ask for Nick, he’s very informative, thorough, and takes the time to answer all of your questions.
I had a phenomenal experience with Mazda of Elk Grove. It took me a long time to decide to buy a car and they were attentive and ready to help at every step of the way. When I finally decided on the CX-5, David Renard was fantastic during the appointment and ready to help at every step of the way. He also was completely willing to listen to my priorities for the car and the appointment. Taylor was fantastic during the finance appointment as well. Overall, I was really happy with the experience and I love my new car!
Thank you to everyone at Elk Grove Mazda- especially Eric and Hesam- for helping me buy my daughter's 2018 CX-5. I just love it!
I’m very happy with my new car. Jarell Boyd was great to work with and very knowledgeable. I had a great experience overall and will recommend to friends and family.
Mazda Elk Grove has been with good with me. Sales and service department are excellent! Garrett Oxnaes went above and beyond to help me meet my monthly desired payment!!
Garrett - was fantastic sales representative for Mazda.. walked us thru after piece of buying a car.. This is our first Mazda .. We are excited
Everyone was absolutely amazing. My salesmen VU was fantastic. I will be sending anyone I know to Elk Grove Mazda for their new car needs. The whole team was nothing but class from top to bottom. Amazing work atmosphere and it looked like everyone loved their jobs.
Great experience and Eric was a wonderful salesman, very helpful! He was very attentive and answered all of my questions. Definitely recommend him to anyone searching to buy a car!
Everything is good. Nice service. Very active Sale guy. He is very friendly and try to help us to get approval for the new car. Recommend.
Nick helped me out great guy, amazing customer service, made everything short and sweet and got me in my new car!! He also was nice to my family.
Kevin did an amazing job, helped me trade in my old Kia for a new Mazda. Got me a great deal & a safer car for my child & me!
Good experience here! Antonio was very nice and friendly, not your typical car salesman. Not pushy like car salesmen can been. I would recommend this dealership. Nice staff across the board!
Nick was awesome! He made the transaction super quick and easy. The car looked amazing. He even help detailed the car to make it faster! Thank you again Nick!
Professional, respectful, and friendly. Jon and David answered all of my questions and ensured that I bought the car I wanted, not they wanted. Big difference and refreshing.
This is my first Mazda, and I decided to buy a Mazda over the competition because it does not have a CVT. Elk Grove Mazda was the third dealership involved in this transaction. I didn't tell that to my sales person, he might get discouraged. It was the dealership that was the furthest from my house, but I'm glad they got my business. I would be happy to go there again and again. Maybe Mazda can start making trucks again. Dealership #1 didn't have the car, so I waited, a little over a month. When it came in ...
Nick and Mazda of Elk Grove were so helpful, friendly, and patient when looking for my CX-5! Truly amazing service! I appreciate the time they took and up front about any question we had. Nick was super knowledgeable about Mazda’s and so helpful in making my decision. Thanks again for finding my dream car and making it so fast and easy!
Nick made us feel very comfortable from the moment we stepped into the dealership on a busy memorial day weekend. Once we had decided on the car that we were interested in looking at, he took the time to explain the features of the different trims available and took us out on a test drive. After the test drive, we had narrowed down our choice to a CX-5 Touring in the eternal blue color. Unfortunately, they had just sold the last CX-5 in that color for the trim that we were interested in. But Nick was able to go back ...
I don't like to shop for cars but I have to say this experience stands out like no other. The staff is knowledgeable and super friendly. They are able to walk you though every step of the way, knowing what you need and not pushing you to do anything you don't want to do. Ask for Garrett, he's the best.
Very happy with the service we received. Was able to structure our deal to benefit both my wife and myself. Highly recommended. Thank you Garret. Great job!!
My whole experience with Mazda of Elk Grove was great! From the moment we called to ask about the car we wanted, Eric was extremely helpful and informative! The buying process was very smooth and quick.
Excellent customer service from Antonio Salas. He made my first car buying experience pleasant from start to finish! He’s very attentive and took his time to make sure I linked my car to the Mazda app and then helped me connect my Bluetooth to car, showing me the ins and outs of all the features. Antonio went beyond our expectations and everyone at Mazda of Elk Grove are also very friendly. I would recommend him to anyone in the market! Muchas Gracias, Christian H.
The process was fine, typical dealership in the elk grove ato mall, had a car we liked in stock, toyota Rav4 was our other option
Super easy process! Professional & attentive staff. Cyole made things super easy for me. I’m super happy I was able to find the Jeep I wanted!
Special thanks to Garrett and Mazda of Elk Grove for stellar service. I was comfortable and confident with my purchase. Friendly crew and low pressure atmosphere. A+
The entire experience purchasing my 2021 Mazda CX-5 was wonderful from start to finish. Not only is Jarell a knowledgable, experienced sales person, he is also very personable, friendly, and honest! You won’t go wrong choosing Jarrell as your representative!
Garrett made our car buying experience exceptional. He helped us get the car we wanted at a great price. I was always weary of car salesmen but he changed my perception completely. He wasn’t pushy, took time to show us all the options the car had to offer and was receptive to all of our questions and concerns. He is extremely personable and didn’t try to upsell us on something we didn’t want or need. I would recommend him to anyone interested in purchasing a car!
The purchase of a CX-30 for my sister was a pleasant experience with Garrett's patient & professional thoroughness, helping Sis make the big decision. Finance, albeit including yards of paper and signatures, was well organized and explained. Five cheers for the folks at Elk Grove MAZDA.😁👍🎈
Great car buying experience... it was a last minute trip since I don't have a lot of time but needed a car. I filled out the financing form online and they called me within 10 minutes to see if I had time to come in that day, I was already on my way. People were very pleasant and easy to work with the process was painless. Will definitely be going back for my next car.
First time owning a Mazda, and I must say from the purchase of my 2020 CX5 to the servicing of my car I have been so happy about my purchase. Not only to they wash my vehicle, but I also get a video of the work performed and suggestions that need to be completed on the next visit! This takes trust of the servicing of your vehicle to a whole new level! Amazing job Mazda!
Purchase through Mazda of elk Grove has been the best experience I've ever had. Kevin Burke saw what my needs were and made what I needed work within my budget. They never pressured me they just did a great job and I will tell all my family and friends only to buy from Mazda velcros I'm a lifetime Mazda owner now and always from Mazda of Elk Grove also.
I thought Nick did a fantastic job with me as this was the first time I’ve purchased a Mazda. I currently own an Audi and a range rover and I thought the overall experience was terrific both from Nick and from the dealership
Make sure to buy your next Mazda from Vu Huynh! Vu excelled at providing excellent customer service. He's the best. Finance guy was great too 🙂
Jarell and the finance team were extremely patient in walking us through the car buying process step by step, as we are first time buyers. A large purchase is always stressfull but the team at Elk Grove do all they can to make it as easy as possible.
Salesperson David Reynard was excellent and professional. He made selecting and buying our new CX-5 a memorable experience. Fine service!
Jon Murphy and Hasam were professional and relational in our new car purchase. They were friendly and professional; the ideal combination! There was a small hiccup with our car battery; however, the employees were incredibly apologetic and did everything in their power to make things right. They detailed our car and triple checked everything in our new Mazda. Real character reveals itself when troubles arise, and they were fantastic troubleshooters and made us feel like we were royalty. Highly recommend this dealership!
Eric helped us out with everything from start to finish with great customer service and willingness to find us the right fit and just what we were looking for.
Good service. Comfortable surroundings. Knowledgeable, low pressure sales team. Easy to work with. Clean facility. We leased our first Mazda with Garrett and when the lease was ending, we knew we wanted to work with him again.
Eric was great! He stuck by me for a month or so while I made a final decision. He kept in touch, answered my questions, and made a seamless and pleasant transaction. I appreciate him!
Super happy with my new car. Kevin was great he knew how to help me and get everything I wanted in my budget. Will definitely buy here again especially from Kevin.
Kevin is the greatest! He really cares about the customers! This is our 2nd purchase with Elk Grove Mazda and Kevin and we will return.
Garrett and the sales team at Mazda Elk Grove made it easy to buy a car. They had the car I wanted with the options I wanted. It was a great experience and will be coming back for the wife’s car.
Excellent customer service ! Very quick and detailed response. I have no complaints. Looking forward to purchasing a vehicle in the near future with Mazda of Elk Grove.
My wife and I had a great experience at Mazda of Elk Grove. We were very excited to finance our new CX5 Carbon edition - absolutely love the vehicle. Customer service was great - everyone was very friendly and knowledgeable. We felt no pressure in regards to purchasing/leasing a vehicle. The staff are salaried so there is not the traditional car sales environment. One caveat is the finance experience at the end - there is some pressure to purchase expensive service/insurance policies for the car - which was the first moment in our experience where we felt pressured. ...
I had a great experience with this dealership. Garrett was fantastic, and he held a car for us over a week. We drove from LA, because the Mazda3 in manual transmission was not available anywhere locally. The process was done fast and easy, with the dealership being very transparent about everything.
The sales team is very friendly, transparent and accommodating. Even though we arrived near closing time Jon Murphy and his partners took care of everything. The True Car pricing and standard power train extended warranty made us travel an hour away from our local dealer. One of the easiest car purchases we have made!!
I was trying to find a very specific Mazda and called everywhere that might have had it. Felt like I was searching for a white whale as dealer after dealer said they didn't have it. Finally found it at the Mazda of Elk Grove and Garrett Oxnaes was super helpful in the whole process. He called me right away and was able to hold it and another vehicle until I arrived the following week and continued to keep in touch and answer all our questions. Taylor was also nice and I’m glad I didn’t feel any pressure ...
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